A conversation with one of the 2011 TOYM finalist

Just had a good conversation via web with one of the TOYM (Ten Outstanding Young Malaysian) finalist for the year of 2011 under entrepreneur & leadership category. Indeed is rare opportunity and hard to get in touch with and this phrase is a must share

"..treat your staff well and with fairness, and they will treat your customers well. Take advantage on your staff and step on them, and they will pass that attitude on to your customers. Understand that your staff are the people who dedicate their time everyday towards ensuring the stability and growth of the company. They deserve your absolute respect. Your staff are one of the most important assets of your company and is one of the BIGGEST reasons for your success or failure.."

Mention after one the case scenario when one of the staff mistakenly bill wrong currency to the customer and was almost facing legal charge when it was solved by the owner company calmly without asking the staff who made mistake to compensate. Surprisingly, did not scold / yell or issue warning to the staff. And now the staff is holding one of the highest position in the company.

For your info, the owner is one of the richest in SEA (south east asia) at the age of 26 year old. One of the good advise "...those who never face life difficulties / hardships from young will never know what is success mean to them..."